Shipping policy

Last updated: September 15, 2026

Shipping destinations

Nivoia currently accepts orders for delivery to eligible addresses in the United States only. The delivery options available for your address are shown at checkout.

Estimated delivery time

US delivery is estimated at 5–12 business days in total after you place your order. This includes order processing and shipping transit time. Business days are Monday through Friday, excluding applicable public holidays. This is an estimate, not a guaranteed arrival date. Any different delivery estimate for a specific product will be disclosed before purchase.

Shipping charges and taxes

The available shipping methods, charges, and applicable taxes are displayed at checkout before you pay. Review your order total before completing your purchase.

Dispatch and tracking

After your order is dispatched, we will provide the available shipment or tracking information using the contact details supplied with your order. Tracking updates can take time to appear after a carrier receives a package.

Delays and orders we cannot fulfill

If we learn that we cannot ship within the timeframe promised for your order, we will contact you with the available revised information and offer the choice to agree to the delay or cancel for a prompt refund, as required by applicable law. If we cannot fulfill your order, we will notify you and refund the unfulfilled items and any related amounts required by law.

Carrier disruptions or other delays do not remove your legal rights. If your order has not arrived by the end of the estimated delivery window, email nivoiastore@gmail.com with your order number so we can investigate and arrange an appropriate resolution.

Delivery information

Please enter a complete and accurate delivery address and a reachable email address at checkout. Contact us immediately if you notice an error. We will try to make corrections before dispatch; changes may not be possible after fulfillment has progressed. If an address correction or reshipment would create an additional charge, we will explain it and obtain your agreement before charging you.

Missing or damaged packages

If tracking shows delivery but you cannot locate the package, check the delivery details and nearby safe locations, then contact us. We will help investigate with the carrier. A tracking scan alone does not remove any consumer rights you may have.

If your jacket arrives damaged, contact support and follow our Return and Refund Policy. Do not send an item back without return instructions.